Privacy Policy

Effective Date: June 9, 2025

This Privacy Policy describes how Device Raptors ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website, services, or interact with us in relation to electronic device repair, new and refurbished device sales, and our marketplace for refurbished devices.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, billing and shipping address, payment details.
• Device Information: Model, serial number, issues reported, service history.
• Account Information: If you create an account, we collect username, password, and related settings.
• Transaction Details: Purchase and repair history, order value, and warranty data.
• Usage Data: IP address, browser type, pages visited, and cookies for analytics purposes.

2. How We Use Your Information

• To process repairs, purchases, and marketplace transactions.
• To provide customer service and respond to inquiries.
• To improve our website, products, and services.
• To send transactional updates, service notifications, and promotional emails (with your consent).
• To comply with legal obligations and prevent fraud or misuse.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Trusted service providers (e.g., payment processors, delivery services).
• Marketplace sellers and buyers, where required for completing a transaction.
• Law enforcement or legal entities, when required by law or to protect our rights.

4. Cookies and Tracking

We use cookies and similar technologies to track your activity on our website, enhance user experience, and analyze traffic. You can control cookie settings through your browser preferences.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You may have the right to:

• Access, update, or delete your personal data.
• Opt-out of promotional emails at any time.
• Request a copy of your data or file a complaint regarding our data practices.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our Services indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Device Raptors
Email: contact@deviceraptors.com
Phone: 1 (860) 894-0271
Address: 864N Colony rd, Wallingford,CT